Shipping & Delivery Policy

1. Order Processing & Dispatch Timelines

At Viraso (Marjara Enterprises), every sewing machine stand and accessory undergoes rigorous quality checking and heavy-duty protective packaging prior to dispatch.

• Processing Time: Standard retail orders are typically processed and packed within 24 to 48 business hours after payment confirmation.
• Dispatch Days: Dispatches occur Monday through Saturday, excluding Sundays and gazetted national holidays.

2. Estimated Delivery Timeframes

We deliver to serviceable pin codes across all states and union territories of India through authorized surface logistics:

* Delivery timelines are estimates and may occasionally vary slightly due to regional weather, festive peak volumes, or local transit restrictions.

3. Shipping Charges

We provide FREE standard surface delivery across all eligible pin codes in India for products ordered directly through our website. There are no hidden delivery fees added at checkout.

4. Logistics Partners & Live Tracking

We partner with India's leading e-commerce courier networks, including Delhivery, Ekart Logistics, and Shadowfax.

Once your shipment is handed over to the courier, an SMS and WhatsApp message with your tracking Airway Bill (AWB) number and live tracking link will be generated. You can also track your shipment status at any time directly on our website:

5. Inspection Upon Delivery & Transit Damage

Due to the substantial weight of cast iron frames and wooden tables, we strongly advise customers to inspect the outer condition of the carton when the courier arrives.

If the parcel shows signs of severe external crushing, punctures, or tampering, record external photos before accepting the parcel.