Privacy Policy

1. Our Commitment to Your Privacy

At Viraso (a brand operated by Marjara Enterprises), we take customer privacy very seriously. We are committed to safeguarding personal information collected through our official website (virasoindia.store).

This Privacy Policy explains what information we collect, why we collect it, how it is secured, and your rights in relation to your data.

2. Information We Collect

When you browse, register products, or make a purchase on our website, we may collect the following details:

• Contact & Shipping Details: Full name, mobile number, email address, shipping and billing address, city, state, and pincode.
• Order Details: Purchased items, order quantities, invoice numbers, delivery preferences, and transaction IDs.
• B2B Inquiries: Company/firm name, business address, GSTIN (optional), and estimated monthly requirement.
• Support Inquiries: Details and unboxing videos or images submitted for complaints, warranty registration, or order tracking.

3. Payment Information & Security

All payment transactions are encrypted and processed through RBI-authorized payment aggregators (including Cashfree Payments) utilizing industry-standard 256-bit SSL encryption adhering to PCI-DSS compliance.

4. How We Use Your Information

We use your information solely for legitimate commercial and customer service purposes:

• Processing, fulfilling, and delivering your sewing machine stand orders.
• Sending order confirmations, tracking links, and delivery status updates via SMS, WhatsApp, or email.
• Issuing GST-compliant tax invoices for your purchase.
• Providing after-sales support, warranty registration, and handling customer complaints.
• Responding to wholesale and B2B commercial inquiries.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is only shared with trusted service providers necessary to operate our business:

• Logistics Partners: Courier companies (such as Delhivery, Ekart, Shadowfax) strictly to deliver your parcels.
• Payment Aggregators: Cashfree Payments to verify and process online payments securely.
• Legal Compliance: When required by Indian statutory authorities or court orders.

6. Cookies & Local Storage

Our website uses cookies and browser local storage to maintain shopping cart items, facilitate checkout, and analyze website traffic for speed and functionality. You can manage or disable cookies through your browser settings.