Return, Cancellation & Damage Policy

Viraso does not offer a general refund facility for products purchased through the website.

Customers cannot request a return, refund, or exchange simply because they changed their mind, experienced buyer’s remorse, or no longer want or need the product after placing an order or receiving delivery.

Viraso does not provide an unconditional money-back guarantee or general refund facility. All purchases made through the website are considered firm commercial orders.

Orders can only be cancelled before dispatch, strictly subject to the current processing status of the order.

Once an order has been packed, assigned an airway bill (AWB), handed over to our courier partner, or dispatched/shipped, cancellation may not be possible.

If you wish to request an order cancellation, you must contact Viraso as soon as possible after placing your order, providing your Order ID and Registered Mobile Number via our phone helpline or WhatsApp at 6280377678 or email at viraso.india@gmail.com.

If a customer receives a damaged, broken, defective, tampered, or physically damaged product, they must contact Viraso promptly after delivery.

Viraso sewing machine stands and accessories are packaged with specific hardware, fixings, and components. For any claim regarding missing parts or accessories:

• The customer must provide the complete uncut unboxing video.
• The customer must provide the valid Order Number.
• The customer should clearly show the package contents in the video to substantiate the missing component.
• Viraso will review the claim and provide appropriate replacement parts or assistance upon verification.

If the customer receives an incorrect product or model different from the one ordered:

• Contact Viraso promptly after receipt of the shipment.
• Provide the Viraso Order Number and invoice details.
• Provide clear photographs and video of the received item and box labels.
• Provide the complete uncut unboxing video.
• Viraso will review the claim and take appropriate action where the claim is verified.

Damage caused after delivery, improper handling, incorrect installation or assembly, misuse, unauthorized modification, accidents, dropping, or normal wear and tear is not automatically treated as transit damage.

Such cases are not eligible for transit damage claims and may only be handled according to the applicable product warranty, if any.

Warranty claims are strictly subject to the warranty terms applicable to the specific product purchased.

Viraso does not apply one universal warranty period to every product. Different product models, machine tables, cast iron frames, and accessories have their own individual coverage terms.

Please refer to the specific warranty information displayed on the relevant product page or in your official product documentation. For more information, visit our Warranty Page and complete your Product Registration.

All damage, breakage, missing-part, defective-product, and wrong-product claims are subject to verification by Viraso / Marjara Enterprises.

Providing a video does not automatically guarantee acceptance of a claim.

Viraso reserves the right to request additional photographs, videos, order details, invoice information, courier receipts, or other information necessary to thoroughly verify the authenticity and eligibility of the claim.

Claims are subject to verification.

Customers should carefully inspect the external parcel at the time of delivery where possible.

If the parcel appears severely damaged, crushed, punctured, or tampered with by the courier service, the customer should record the outer condition clearly (photographs and video) before accepting or before opening the package.